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RMA Form

Return or service (RMA) of a UVI product

Product return
If the product is not faulty and opened, (i.e. if you changed your mind or if you are unhappy with the product for some other reason), the cost of shipping will fall on you. And it is your responsibility that the package arrives safely to us so we recommend that you use a courier service where it is possible to track the shipment. You send the product to the address: UVI, LEGIT d.o.o., Brnčičeva ulica 13, 1231 Ljubljana Črnuče, Slovenia EU.

Service (RMA), repair, or replacement
If the product is defective or damaged upon receiving, please contact us via our RMA form below or send an email directly to [email protected] and we will assist you. We reserve the right to a partial refund in cases where the product is not in an unused condition, is damaged, or missing parts that are not the result of our error.

    Fields marked with an asterisk (*) are required. Try to describe the RMA error in detail, provide as much information as possible and attach images (jpg, png, or pdf format) or video (mp4). You can upload a maximum of 24MB of files. If you wish, you can also contact us directly at [email protected].

     


     


     

    After clicking the Create RMA Claim button, it may take a few seconds for the images to upload. Please do not close the browser window until you receive a confirmation message. Thank you!

     

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    UVI, Brnčičeva ulica 13,
    1231 Ljubljana Črnuče (office 44)
    +386 70 388 288
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